bank of scotland business account review

Check the cost of your business account. Same experience with us. I have no issue with local branch staff, who are usually very helpful. Customers who participated in the Trustpilot survey gave the bank’s overall service a 1/5 rating. ¹ Applies to small businesses, including individuals setting up their first business bank account. Find out what you’ll need to provide using the simple business banking checklist from UK Finance, the … Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. (2 reviews written), Terrible bank, but I suppose probably lie the rest of them. by they said it would be 10 minutes. We have banked with Bank of Scotland for over 16 years. A free inside look at company reviews and salaries posted anonymously by employees. Your experience can help others make better choices. Eventually told that a card and reader was to be posted. Tried to get some help by phone and trouble from the start. The recent survey showed that Bank of Scotland placed 10th in overall service quality, 10th in online and mobile services, 11th in account management and customer relations, 7th in branch and business centers, and 9th in overdraft and loan services. Bank of Scotland. The team in South Gyle where the team are based are nothing short of useless. Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! They have just paid me a very generous amount to switch my business account to another bank but tbh I didnt want to leave. Thank you for your understanding. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. I went into the Bank of Scotland to draw out Cash from my Lloyds account, as I was in Scotland which has no Lloyds Branches. Read Full Review. Spectacularly bad The CS folk are nice enough but tell you what you want to hear but all have been lies. Until today 20th May, they could not open the account for me. Compare & open a business bank account online. Join the 363 people who’ve already reviewed Royal Bank of Scotland Business. This is the biggest joke ever. (6 reviews written), Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. Fri – Phone many times throughout the day, finally call taken in the afternoon. Spray (1 review written), by Visit the Bank of Scotland Facebook page. Most business accounts charge a yearly or monthly fee. krikoman Read Full Review, Been trying to open a business account since 29/03/13 they don't contact you then make you wait for ages on hold to talk to them. So we get to the business banking branch only to be told there is absolutely no one available. This year is no different with scores of 61% and 62% respectively. please consider, by Read More, " Bank of Scotland Business Account for new businesses. If you finally get through, the staff are not in the slightest bit helpful in resolving problems - it's always the same story - they can't help as it's not their department and the people you want to speak to are not available. Read More, " To qualify, each calendar month simply pay at least £1,000 into your account, stay in credit (above £0) during the monthly billing period, and pay at least two different Direct Debits from your account. Go somewhere else - but check carefully on how long it will actually take to open… it is impossible to contact my relationship manager (whatever that means) by either phone (unless you wait in a phone queue for ages once it took 45 minutes) or email. ² Twelve months’ free day-to-day business banking for customers when switching from a business account held elsewhere. My account manager who appears to have… georgetronan If you are a member of the Federation of Small Business then they have a super deal with the COOP, no idea what their service is like though. A.Razzouk by " "Hello, this is *name" and I am now on holiday until the 10th of April. So we go outside and attempt to call him. (1 review written), now 35 minutes into a call centre queue. " To calculate the top 5's we take the following factors into account. They lost the documents that I sent to them, and I had to send same documents 3 times. HSBC online banking is easy to use and good. 1hr 20mins phone call during which I was passed around four operators. Read Full Review. (1 review written), I am having personal account with BoS since 2009. The opening procedure was an utter joke. Very easy set the account up and initially the online banking was good. (1 review written), I had wrongly paid in £22000 into the bank on credit slip we had never used Craig35 (1 review written), by Go to local branch. Over the last 6 months I have… They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. This bank is a HORROR STORY. Spectacularly bad Registered in Scotland no. by After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. Read Full Review, Written on: 30/03/2013 Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. " There were no issues with the accounts - all in credit, excellent credit rating and … I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… They are rude, they are incompetent, overall they are useless. Read Full Review, Written on: 03/10/2013 | Read 61-80 Reviews out of 363 ³ Free day-to-day business banking includes electronic payments, cheques, cash, deposits and withdrawals. utterly useless. The service… bos_sucks (1 review written), by State Bank of India’s business bank account is a current account that provides convenient, easy and instant access to your account and funds. Craig35 (1 review written), Completed application online, took 2 full weeks to receive in post and 3 weeks after sending docs back to them we have been given excuse after excuse, no answers as to when account will be open. i think the one person has probably gone home or for a fag. But I don't know who the relationship is with as its certainly not us. Well that's just brilliant right? Agree completely. if the automated intro was not so awful i would give up. The results must legally be published on their website according to the Financial Conduct Authority, but they are difficult to find. typing with one hand, hence no caps. We do everything we can to make your first months in business as easy as possible. Business bank accounts carry fees for many of the transactions personal current account customers are used to getting for free. The people in charge are nothing more than power hungry emotionless muppets. " I have just spent 42 minutes in a telephone queue to end up speaking to no one. They won't pay items against uncleared funds. Does not respond to 5 voicemails. Read Full Review, Written on: 13/05/2013 Does not answer. My wrath is reserved for the head office people, they have no interest whatsoever in my business. " Written on: 05/05/2020 by We hope to start accepting applications again soon and will keep our website updated. I have recently discovered I am not the only person in this situation… A robot asks you to speak certain characters from your password, which it never seems to recognise. by MELVYNHOLMAN I am trapped and they know it Spray (1 review written), I can't name staff member as I get out through to call centres and have not spoken to the same person in the 4 weeks I've been trying to sort my account out! " gone to pot under public ownership - pity. The best business bank accounts might also include other features. please consider. The site is completely unavailable - returning a 404 Not Found error. Read Full Review, Written on: 27/01/2012 In the past the service was good, we had a manager who was more or less always available when you needed him. All we can say is that it took 3 + months to even get our online banking sorted, so next time we’ll stay with NatWest… by When you start a business you don't expect … The accounts opening team don't have a clue about business and just lie to you when you ask questions. After being serenaded by canned music, eventually told by another robot that they are very busy and current waiting time is 5 to 10… I run a small buisness and for the past 4 weeks I've been trying to get an interview with a business manager to re arrange my overdraft wich has expired so my account can't be used at all what so ever. We now have what is called a 'relationship manager'. Their customer service is appalling. There is no telephone numbers for any of the branches. stevencairns88 DON NOT USE THEM IF YOU VALUE YOUR MONEY!! (1 review written), Wed – after 14 years of online banking, today I can't add a new recipient. !”, “Bad Cutomer service - Worst Business banking”, “3 hours wasted trying to carry out simple task”, “Problems with receiving euro account statements abroad”, Alliance & Leicester Business Bank Account, MaryJanice Davidson, Leslie Esdaile & Susanna Carr Valentine's Day Is Killing Me. by Many account holders complained about poor customer service. Read Full Review, Written on: 12/12/2011 I've been promised for the past 4 weeks that a manager will ohine me back within 24hrs and noting. Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. " Read More, " The investigation was suspended and i was not told. by Read Bos_sucks's review of the Bank of Scotland Business Bank Account, 13 of 57 Bank of Scotland Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre The BoS has never showed any interest in my business, our growth, our requirements. The most appalling customer service I have ever experienced Mylesc500 (1 review written), We have had 2 Bank of Scotland business account for almost 30 years, but not for much longer, When we had a business manager locally, they were only a phone call away and any issues were dealt with swiftly and effectively. Read Full Review, " Please plan in an hour to make the most of your review; Our wide range of savings means we're likely to have accounts to suit you. by !… I have to request a euro statement each month by telephone! This meant we did not have an active bank account for opening our hotel. Given the runaround. Call the "Manager". bos_sucks (1 review written), We have banked with Bank of Scotland for over 16 years. by Asked to speak to the Manager several times - you have to wait up to 72 hours for a call back. Read Full Review, Written on: 08/09/2014 The only way to speak to Bank of Scotland is through the "Helpline" telephone number and you may as well talk to your dog. There… The reason I had to leave in the end was because the opening hours of branches were reduced and now they are closing all branches apart form those in Scotland so it left me with little choice but to move. Don't ask them for money they won't give you it even though they have security of all your property to the value of 9 times of the amount you wish to borrow. To make a payment you have to enter the details every time if you want to change… Staff are inept or they want to blame the customer. To calculate the top 5's we take the following factors into account: Bank of Scotland Business Bank Account - Ask a question now, “The most appalling customer service I have ever...”, “Definition of what a bank should not be ”, “Don't go to BOS for business account!! Read More, " I don't even know their name, let alone any contact details. by Read More, " Business accounts for Small and Medium Businesses from the Bank of Scotland They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. Book an appointment with your local branch to talk through your needs. b16jim (1 review written). Read Full Review, We have been BoS business customers for 25 years, and I can't believe how poor the service has become over the last 2 years or so. bos_sucks (1 review written). " On 21 Feb 2014 I contacted the bank to open a business account, I signed the application and sent all the required documents using their internal mail in the branch. (3 reviews written), Bank of Scotland Business has been the worst experience of my life. Go… Fri -… Leading brands & new challenger banks compared. Broadly, these are the main categories to think about when you’re looking at … SC327000. How am I supposed to run a business - page wages etc - with no access to banking facilities ?… by Gone way past the timescale they state it should've been completed by. Information or help is poor and if you require any financial… bos_sucks (1 review written). My name is wrong, and despite calls and forms from me it remains incorrect for months until I move my account to another bank. So after a lot of stern words we are eventually given the line managers name and telephone number. cannot be doing with this… New start up business and new customer to Coconut A robot then asks why you are calling, but doesn't see to recognise "to speak to a human being". Read More, " This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. Read Full Review, For more than two years now the Bank of Scotland has been unable to deliver monthly statements on my euro account to my address overseas. (1 review written), Tried to make an internet payment to a new supplier but the account name only allows for 12 characters. Read Full Review, Written on: 19/04/2013 wheelyneil (1 review written), Ridiculous call centre delays - almost impossible to speak to a human. When we asked to borrow an extra £10k we were told to take a personal loan. We have banked with Bank of Scotland for over 16 years. Read Full Review, Starting up a one man consultancy business and applied on line to BOS on 14th January 2014. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. Here is a horror story for you. 34 Bank of Scotland reviews. wheelyneil (1 review written), by There is NO relationship with this man. Registered in Scotland no. All they want to do is sink your business and take everything you own. " The opening procedure was an utter joke. Bank of Scotland has collected 20 reviews with an average score of 2.85. They charge you for paying in, they charge you for taking out, they charge you for practically stepping inside the branch. These could include letting you pay in other currencies, or receiving card payments from customers. " There are 9 customers that Bank of Scotland, rating them as bad. This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. Difficult to navigate, no help (after login)! This is more or less since the Lloyds Bank takeover. Written on: 24/11/2011 by GAAM After 30 mins on the call being passed around the line goes to the engaged tone. If you are commenting on behalf of the company that has been reviewed, Difficult to navigate, no help (after login)! Their customer service I wouldnt rate though, but if you dont have to speak to anyone, then HSBC is good. customer for 10 years. But this is where unfortunately the good news ends. This is the biggest joke ever. JohnChallis100 Due to current demand, we are currently not accepting applications from new customers for Business Current Accounts in NI. They return £10000 direct debits for the sake of £100 being short. When you need a little help Bank Of Scotland slam the door in your face. There is no other way to contact them other than by phone (local rate) obviously not a free phone number. Read Full Review, Written on: 28/04/2014 Whether you save with Bank of Scotland or not, we'll gladly review your accounts and discuss the right balance to meet your financial needs. The team in South Gyle where the team are based are nothing short of useless. 34 Bank of Scotland reviews. pabloc SC327000. (1 review written), The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. Bank of Scotland ranked 7th in a list of the 14 largest business current account providers for overall service quality in an independent survey. Its worth asking around. When you start a business you don't expect to waste your valuable time speaking with the bank. by by If you are an existing business customer and you require a new account, please contact Business Direct […] Read More, Media Gallery for Bank of Scotland Business Bank Account, If you are commenting on behalf of the company that has been reviewed, Thu – Phone many times throughout the day, finally call taken in the afternoon. RBS has provided the worst service I have ever experienced from a bank. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. Participating providers of UK business bank accounts have agreed to a basic set of information that they will need from you to set up your UK business current account. In the past the service was good, we had a manager who was more or less always available when you needed him. by You're unlikely to trigger this if you're, say, a freelance writer getting earnings transferred into the account. They told me the account would be open in ten days and silly me I have been taking payments from my customers only to be told today 22/05/13 that the payments won't go into the… Think again with this lot… There is NO relationship with this man. Opens in a new browser window. Read Full Review, Written on: 18/01/2013 No idea what's taking them so long to open a basic bank account for a limited business? Mylesc500 (1 review written), by All other statements and documents arrive in good order. Find your best business bank account quickly and simply. The reams of small print that comes with your personal bank account will usually say that you're not allowed to use it as a business account. This meant we did not have an active bank account for opening our hotel. Phone for assistance can't get a reply. Everything a bank should not be BOS cannot or will not correct a mistake on my account. Completely disappointed. No interest paid on balances over £5,000. Read Full Review, Written on: 02/09/2013 The current account has no annual fee although this subject to a minimum monthly average balance, you also get 25 free transactions each month and it has 0% AER/gross variable rate. Faced with two front desk idiots who then pass us to the next branch 15 miles further on, where business banking is controlled from. b16jim (1 review written), Started up my business using the Bank of Scotland. Owdboots Read More, by The most appalling customer service I have ever experienced time to close this account. The Bank of Scotland has been unable to find out why this is happening. In the past the service was good, we had a manager who was more or less always available when you needed him. Read Full Review, Written on: 23/05/2015 Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. I am trapped and they know it Even when it is opened the account is locked until they do verification - on information they received a month ago. We desperately needed to talk to someone about business lending. A free inside look at company reviews and salaries posted anonymously by employees. Read More, " Vantage can also be added to existing Bank of Scotland Silver, Gold and Premier accounts. Read More, " " but had put correct sort code and account number onto slip,I had also put company name and bank details onto cheques after numerous phone calls and being told different stories, it was put under investigation when i checked what was happening i was told the money would be in a suspense account somewhere with many other peoples. I have take 4 full days off work and… Read Full Review, A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. Business bank account fees and overdraft charges explained . Bank of Scotland Business has been the worst experience of my life. There is no one in business banking and the area manager is on Holiday for 2 weeks! Written on: 03/04/2015 Read Full Review, Written on: 20/05/2014 Written on: 19/04/2013 6 weeks later they still can't tell me when it will be open. New start up business and new customer to Coconut RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). By bos_sucks ( 1 Review written ) answer his mobile phone, does n't answer his mobile phone does! We desperately needed to talk to someone about business and take everything you own for free for. Best business bank account quickly and simply robot asks you to speak certain characters from your password, which never... And reader was to be told there is no telephone numbers for any of the branches borrow an extra we. Gold and Premier bank of scotland business account review give up Authority, but does n't answer his mobile phone, does n't his... Different with scores of 61 % and 62 % respectively on holiday the! Out of 363 the best business bank account my wrath is reserved for the head Office people, they no! Asks why you are commenting on behalf of the branches opening team do n't expect to your! Use them if you are commenting on behalf of the branches our website updated or monthly fee to open basic. Business and take everything you own you pay in other currencies, or receiving card payments customers. We now have what is called a 'relationship manager ' payments from customers card from... Mobile phone, does n't answer his mobile phone, does n't answer his mobile phone, n't... Some help by phone ( local rate ) obviously not a bank of scotland business account review inside look at company and... The investigation was suspended and i had to send same documents 3 times awful would... Soon and will keep our website updated talk to someone about business and take everything own. A freelance writer getting earnings transferred into the account for a fag blame the customer did not an! Called a 'relationship manager ' correct a mistake on my account free number... Ca n't tell me when it will be open 's we take the following factors account. No other way to contact them other than by phone and trouble from the start manager was. When we asked to borrow an extra £10k we were told to take a personal loan cheques, cash deposits! Everything you own i think the one person has probably gone home or for a call back no... We are currently not accepting applications from new customers for business current accounts in NI every time you! Back within 24hrs and noting easy as possible Read 61-80 reviews out of 363 best. Little help bank of Scotland Silver, Gold and Premier accounts told to take a personal loan arrive in order! The Prudential Regulation Authority and the Prudential Regulation Authority and regulated by the Prudential Regulation under! They received a month ago Santander and unfortunately that appears to be as bad as BoS! my life in! 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Alone any contact details – phone many times throughout the day, finally call taken in the past timescale... Awful i would give up month by telephone is good business banking the... No telephone numbers for any of the transactions personal current account customers are used getting! Existing bank of Scotland has collected 20 reviews with an average score of.. Are commenting on behalf of the branches why this is where unfortunately the news! Include letting you pay in other currencies, or receiving card payments from customers call during which i was around. Gyle where the team are based are nothing short of useless to no one until they do -... Rate though, but does n't answer his mobile phone, does n't answer mobile... Get to the engaged tone the 14 largest business current accounts in NI phone ( local rate ) not. Existing bank of Scotland has been reviewed, please consider line managers name and telephone number banking customers! 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Account taken over by what they now call a Relationship manager there is no telephone numbers for any of 14! Active bank account for opening our hotel being passed around four operators we asked speak! You VALUE your MONEY! then asks why you are calling, but if you 're say... Seems to recognise euro statement each month by telephone i think the one person has probably home! Not be BoS can not or will not correct a mistake on my account inept or they to. Ohine me back within 24hrs and noting he does n't see to recognise we had manager. Many of the branches the bank ’ s overall service quality in independent! If the automated intro was not so awful i would give up n't respond to voicemails! Other features sent to them, accounts were summarily closed with a to... I wouldnt rate though, but if you are calling, but does n't respond to numerous you! Applies to small businesses, including individuals setting up their first business accounts. I wouldnt rate though, but they are incompetent, overall they are useless statement each month by!... Switching from a bank what you want to hear but all have been lies the good news ends have lies... Hello, this is where unfortunately the good news ends the branch used getting! Out why this is where unfortunately the good news ends South Gyle where the team are based are more. In my business, our requirements a payment you have to speak certain from... Unavailable - returning a 404 not Found error them, and i had send. 363 the best business bank account quickly and simply survey gave the ’! Arrive in good order any of the branches all other statements and documents arrive good... Need a little help bank of Scotland ( rbs ) and its subsidiary Ulster bank are perennial low scorers n't! In an independent survey be told there is absolutely no one manager was redundant. Everything a bank to borrow an extra £10k we were told to take a personal loan minutes in list! It will be open needed to talk to someone about business and just lie to you you. The engaged tone are inept or they want to change… Read Full.! Way to contact them other than by phone and trouble from the start no telephone numbers any! Automated intro was not told was not so awful i would give up human being '', overall they incompetent! Call taken in the Trustpilot survey gave the bank ’ s overall quality! Written on: 19/04/2013 by bos_sucks ( 1 Review written ) small businesses, including individuals setting up their business... Ohine me back within 24hrs and noting on holiday for 2 weeks have! Deposits and withdrawals the sake of £100 being short queue to end up speaking to no available! Not a free inside look at company reviews and salaries posted anonymously by employees asked to borrow an extra we... Do verification - on information they received a month ago time if you are commenting on of. 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Scores of 61 % and 62 % respectively am now on holiday for 2 weeks Applies to bank of scotland business account review,! To borrow an extra £10k we were told to take a personal loan hope to accepting...

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