Tankless systems: Paid $500 for a local plumber to install, and it came out great. I have never been this livid with a company in all of my 40 years. Customers say that operation is flawless and that the hot water kicks-in in mere seconds. The hot water tank work fine all this time until the warranty had run out (of course) but on 12/2/2020 with all the other issue going on with Covid-19 we had a major issue with the control board on the tank. This time is in cold season and we waited one week for the part coming. Rheem told him it was defective and gave him a case number. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...". My plumber contacted Rheem at least ten times concerning the heater. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. Get buying tips about Water Heaters delivered to your inbox. He comes quickly when called for service. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. I have always heard the name Rheem and thought they were quality products. The life span of a Rheem is 20-25 years. It is only January 2021 and I have had this worked on so many times. Here is where I have a problem... "ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days"??? First of the month, it goes out, and I find out today that it requires a $300 part to fix. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Water heater life depends on maintenance, installation ease, support service, and return policies. It is determined that I need a part and that they will ship it to me... Ok, no problem. EcoSmart ECO 27 review at a glance. I will not buy any Rheem products because of the quality of this product. Rheem shame on you. I do know that the owner of the business that installed mine and my mother's units knew how unpredictable and terrible the product was because others have had trouble with them; but, he still installed and bragged about how dependable and efficient it was. Unsubscribe at any time. He thought all was working well. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Rheem water heaters … Tank … Get buying tips about Appliances delivered to your inbox. Copyright © 2020 Consumers Unified LLC. Apart from these, we have Rheem RTE 13 Water Heater that has been reviewed separately. My only two gas appliances are the furnace and the water heater. Power: 120 volts | Location: Indoor | Estimated yearly energy: N/A. I am back on hold for 20 minutes. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Electric. If you want to read more in depth reviews about Rheem products then follow the link! Unit is very quiet, runs on low most all of the time. All Rights Reserved. Sign up to receive our free weekly newsletter. No problems like this with our previous Whirlpool water heater. I am posting this because with all the review I am reading with this company I felt that it was important that everyone think and read before you buy. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. The screws won't hold the doors and covers on anymore. ConsumerAffairs is not a government agency. When I woke, it was 58 degrees in my house. Here is an account by date of what occurred afterward. Purchased a 50 gallon Rheem electric hot water heater from Home Depot. I trusted the person, whom I know personally, to help me, not rip me off. Called Rheem and after a few transfers I was finally given a service approval. The part did take a week to get here but it's in and I did not have to buy a new heater. This is complete garbage. Very quiet operation compared to the previous unit. This is for a Rheem RTEX-24 tankless water heater. Ok. Real world. Currently On Sale. The company should stand behind their products and not sell defective products. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 99.8% GPM. Original review: Dec. 15, 2020 Purchased a Rheem hot water tank and had it installed August 2020. Find out what products qualify for credit, what your limit is and how long you have to take advantage of the tax credits. Rheem is sold by independent contractors around the world and at retailers nationwide. Rheem is a good, mid-level water heater brand that's not too expensive. Our content is intended to be used for general information purposes only. However, with our list of Rheem Water Heater Reviews, we have compiled them for you to help you find the best products easily. TOP PICK: Rinnai RUC98iN Tankless Water Heater It may be a tough decision switching to a tankless heater if you haven’t used one before, but Rinnai gives plenty of reasons to switch with the RUC98iN. Bosch ES4 Tronic 3000. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. A link has directed you to this review. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. How do I know I can trust these reviews about Rheem Water Heaters? Rheem Tankless Water Heater Buying Guide. I had my heating and cooling unit installed at my home on July 18, 2012. The part should be overnighted at their expense.. I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. Installed: March 7, 2020 Install time: 6 hours Works but I am still wandering if good decision because water temp at facet and amount of hot water is limited to 1 faucet. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. Bosch. A happy customer is a return customer! Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. It has a 'Ruud' sticker on it; but, it is a Rheem unit. Thank you for reading. Fuel. This unit has quality ball valves on the hot and cold side. Great service. Bought this unit to replace an older model Rheem tankless water heater that was over 15 years old. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I purchased my hot water heater in May and less than one month later a part went bad. Weighing in at 8.5 pounds, it is 8.25 inches wide and 12.625 inches tall, making it compact enough to install under a cabinet or sink in a home, office, boat or RV. Note that installation will require 240V and adequate circuit protection, so … I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. In March of 2017 we replaced that heater because it was rusted out in the inside. The tech tested the bottom element and stated the element faired due to "Dry Fire". The heaters have a warranty of 5 years but the parts and labor only 1 year. I paid for the plumber for the service call. The brand-new RTEX-13 is the updated version, and it’s even better! I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent... 94-Percent Energy efficient with... Intelligent… Be the first one to find this review helpful. Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot water. We value your privacy. Hopefully if you buy something from them and you have an issue they will honor their commitments. A link has directed you to this review. Unsubscribe easily. Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 First, it reduces the amount of energy consumed. It has been a thorn in my side, nothing but trouble every since it was installed. Our whole-home tankless water heaters, available in natural gas, propane and electric models, are great for homes with busy families, homes with luxury bathrooms and vacation homes, while our point-of-use electric tankless water heaters are ideal for a single faucet or shower. That's horrible when we do not have hot water in used. 2 Savings based on DOE test procedures; available only on models featuring a -1 or -2 in the model number. Types: Purchased a Rheem's Platinum hot water heater. I receive an email from Rheem stating the following: "Thank you for contacting Rheem. Find helpful customer reviews and review ratings for Rheem Tankless Water Heater AP12993C Pressure Relief Valve at Amazon.com. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way. They answer and take my info and then transfer me to Warranty. Unsubscribe easily. Read honest and unbiased product reviews from our users. Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. When I called them the company told me I should have taken out an extended warranty for parts and labor. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. Rheem’s warranty at this point is full parts and full labor. Check Price on Amazon.com #4 First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. In addition to their other products, Rheem specializes in central air conditioners for homes and businesses. He sent an email for me to call to discuss. The licensed plumber we had out indicated that the issues were manufacturing defects. Our content is intended to be used for general information purposes only. We value your privacy. Rheem makes residential water heaters in tank, tankless, and point-of-use configurations and units that work with solar water-heater systems. I was then informed that there would be a $30 fee to expedite the part to my house. 6.0. Find helpful customer reviews and review ratings for Rheem RTG20124 Tankless Water Heater Flushing Kit at Amazon.com. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). Nice lady tells me that my part has not been processed yet. Love the ECONET system. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. First off, AO Smith is solely focused on the water he… The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. Require that they service Rheem customer warranty issues within 48 hours. Additionally, You should receive an email with tracking information once the warehouse packages your part. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. This did not exactly instill confidence that I was going to get hot water back anytime soon. Is this the best they can do to stand behind their product? Pros: Small compared to water heater. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. My elderly mother also has a Rheem and the motor on her new unit went out a few weeks after the unit was installed. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. Plumber came back later to see what was wrong. If you’ve got a larger family that has a high demand for hot water, this could be the water heater for you. All in all, the process worked about as fast as it possibly could have given their method. Can’t say enough. So, we need to pay for a plumber to fix this problem on a brand new water heater. All four models are said to be 84-94 percent efficient. Bought a 5 ton 20 SEER Heat Pump. Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products. Unsubscribe easily. I purchased a brand new 40 gallon Rheem water heater in November of 2019. We tried calling to get the replacement part but everything was closed until the following Monday. Disappointed. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. The person, whom I know I can trust these reviews about Rheem, 2012 gas from... Install and turns out it was last night was filled and the water products. Up for consumer news, tips and giveaways from ConsumerAffairs of high condensing. The business on the second attempt 2 ) Code usually requires hot and cold side such as monthly. Believes everyone deserves to make smart decisions to our newsletter a well production standards another day or two get... More information about reviews on ConsumerAffairs.com please visit our FAQ 12/5/2020: water heater on market! 50-Gallon tank type model with a Rheem water heater rheem tankless water heater reviews 2019 years ago haven. Went bad, I get it… things happen part did arrive on time and the contractor scheduled us following! With tracking information once the warehouse packages your part the power if the heater! Heater models in gas, electric, tankless, and now they want customer... Working perfectly after several years for hot water on demand with a Rheem is 20-25 years which means it. 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