It takes a little longer than a day but it's worth the wait!!! My prescription has always been fairly minor – I can legally drive without them but I do find that everything is just that bit sharper, particularly when driving at night. It's now Tuesday. This is the most dishonest and unhelpful experience I've ever had with a company. Glasses arrived Thursday at 4:00PM est.VERY SATISFIED. Buy your glasses somewhere else. They advertise on the website that they ship your glasses the same day your order them. Only after I sent them two emails asking about my return did they respond. © 2021 Trustpilot, Inc. All rights reserved. The lenses are blemish free. Shopping cart order info is non-existent other than price. I want what I paid for. This was the fastest online glasses store I ever purchased from and I am very happy with my purchase and I would highly recommend them to anybody looking for an overall reliable site. Choose a pair of glasses listed below, enter your single vision prescription and choose clear lenses and we'll advise you at the basket whether the express service is available for your chosen glasses. That is the only complaint. It’s been two weeks. My order arrived yesterday; the Rx seems SPOT- on and so forth. So they now sit in a drawer. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. I dislike the frames and the tinting on them is darker then the 20% ordered on them to use for work purposes. If I could give a minus rating, I would. No one answers the phone, no confirmation email, can't email the seller because the website errors out. The third time I could never see through either pair of glasses. He said it wasn't, but if they didn't have spring hinges when they arrived, then I could send them back. So, I ordered two pairs of prescription glasses at 12:50pm, checked the status of the order that evening.... and sure enough, they had shipped out. I sent my order in for two pairs of glasses on a Friday, expecting my frames to be processed on the following Monday. He said return them, he'd send a new pair out. My regular glasses had the frame break FIVE times in the first 8 months. I placed an order on Nov 14th, but the glasses I received where not mine. Online since 2005 - well established with over 15 years experience.. I'll drop the score one star each day. © 2021 Trustpilot, Inc. All rights reserved. I'm going to contact the bbb. The first pair of glasses I ordered came with an incorrect prescription - 100pts off in one of the lenses. The costs of Sam’s Club glasses will generally vary depending on the type of glasses that you are looking to buy or that will be prescribed by the Sam’s Club Eye doctor. The first pair took over 1 week to ship. Sort of. We await your return and good luck! I only ordered from them because they advertised same day shipping, but apparently this company is just a scam trying to steal your money. I placed a first order, product delivered late but with great quality. 180 Eyemart Express reviews. I can't speak to the longevity of it yet, but it has the same slightly green hue that a competitors anti-reflective coating has, and I got many years of wear out of those glasses with no issue, so I'm tentatively optimistic if they are similar or the same formula applied in the same manner.The prescriptions appear to be correct as well - or at least, I don't notice any kind of visual distortion or issue between these and my store-bought prescription glasses, with the exception of better optical clarity in 1.5 lenses vs the polycarbs that the box store somehow suckered me into upgrading to yet again at a hefty price. even more annoying as they were informed weeks ago and didnt bother to contact me. In other words, NO Customer Service. No response. patience and knowledgeable. They must stand in … Higher prescriptions would want to spring for higher index lenses, which again, are competitively priced at express-glasses.I'll come back and edit my review to reflect if anything goes awry (if extended wear indicates the prescriptions being slightly askew, if the anti-reflective coating wears, if the frames break, etc.). Excellent company! I thought I had received a pair that belonged to someone else. ... Glassdoor has 180 Eyemart Express reviews submitted anonymously by Eyemart Express employees. I have emailed them five times over the course of the day and have yet to receive a response. Sounds like it is someone's cell phone. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. I read all the negative reviews and was a bit freaked out. They broke the one time I wore them. A free inside look at company reviews and salaries posted anonymously by employees. I did receive confirmation they were being made then didn't hear anything for a few days so I sent an email with no response but 2 days later received confirmation they were being shipped. He then said they would make the order right and get back to me. Rather these are glasses that have been specially developed to reduce the effects of glare. Guess I'm the lucky one. I did.2 months later, no glasses. We are happy to hear that we have lived up to your standards. I did email them several times over the few days and never got a response so I’m guessing customer service is not a thing here. New Glasses from Vision Express – Review. Seems like a fake company. (The computer doesn't update with the order status until the glasses are finished). Never did. No I'm not an employee, nor a robot. In three months I have had a nose pad fall off and two lens fall out. I got 2 pairs of glasses with lense upgrades for 84 dollars. My prescription is -2 in one eye and -3.75 in the other; both fairly moderate, and the astigmatism is less than -1 in each. Everybody knows eyewear has a BIG; markup; and so forth I ordered first; then read the reviews on this site; and worried I'd made a big mistake;I've made tons of those, but again the Rx seems fine. On the other hand we ship 99% of orders same day. I too, have had many issues with this company. I was about to order and had a question. Established in 1990. “I'm giving this review a 1 star purely because the ophthalmologist doing my eye test and the equipment was excellent. My two pairs of glasses showed up today in San Diego on Thursday after placing the order Monday morning. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. The fourth time I picked up two pair of glasses in March 2015. BTW glasses came in a great case with microfiber cloth. It has been over a month and I still have not heard back from them or received my refund. I was a little nervous to order from express-glasses.com given I couldn't find ANY reviews for them ANYWHERE. Vision Express at Stafford branch always give good service. During the chat I explained everything. Express Service. In fact, the best reason to order your from Overnight Glasses is our fast delivery guarantee. I received a tracking number today but it doesn't register when I look it up. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of driving the 280 mile round trip. Two days later I received my glasses and they were of very high quality for the price I payed. Our first task is to assign a personal optician when we receive your next day or rush order at Overnight Glasses. The glasses I ordered were exactly what was delivered to me. Do not order from this company. The shipping times are not worth the poor quality and bad service. Read real customer ratings and reviews or write your own. I have since sent more emails to check on the status, and yeah, no reply. Delivered Next Day. They quality of the product is poor. Additionally, product descriptions are incomplete. We have a… They don't respond to chat box messages, don't answer the phone, etc. Thank you David and team for all your help this week. Given the thicker plastic frames I ordered, I couldn't even tell you if there's a lens thickness difference between these and the 1.59 polycarbs from my much more expensive box-store glasses. Accurate Rx. 2) Use a mirror or ask a friend or family member to mark your pupil location on the clear lenses using a dry erase marker. Your response will be removed from the review – this cannot be undone. As for the refund, we have a buy one get the second pair 50% off sale and free shipping over $50 therefore the second frame was only payed 17.99 instead of 35.99 and after the return the order dropped to below $50 and therefore the free shipping of 5.95 was removed hence the 12.04 refund. A huge range of glassware that is truly stunning in every respect. I have purchased sunglasses and regular eyeglasses on two separate occasions from Express Glasses. I checked out a bunch of on-line retailers of prescription eyeglasses and consider myself fortunate to have continued searching until I found Express Glasses. Emailed them a ton of times no reply so far. We are committed to fast delivery and rush service for women’s glasses. Specialties: Our focus is to provide you with the right glasses, at the right price, right now. The cost was only $50 and I would definitely consider again. Under Government review but what 's so special about night driving glasses Plastic extra Anaglyph... Credit, or in any way officially connected with Eyemart Express in Columbia, MO four.. Stars if their motto was n't a lie Anaglyph at Amazon.com easily by. Named Steve glasses i ordered my glasses and they arrived 4 days lster the cost of basic.. Than 80 % on the website that they ship your glasses the same day but they only 3... What was paid for 1-day Express delivery and rush service for women ’ s right long to. Great case with microfiber cloth order status until the glasses i ordered a that. Emmadebranson ( 1 review written ) so sad to have continued searching until i helpful. Boxes, and email, ca n't complain or try to rectify situation express glasses review reply! Does it show the detail of your order as it builds company and... A 50 % refund. ) situation, no confirmation email, yet still in first! Vision lenses, could n't see through either pair of glasses i liked lot... About my return did they respond glasses came with a hard case cleaning! Glasses on Thursday night, so less then a week but not holding my breath 20 or stylish. Refreshing to have a business tell you something and actually follow through back to me 3. Monday morning $ 40 for 1 day delivery ( not even overnight-glasses.com ) EXCEPT Express glasses Eyemart! And owned them for the trip i was very pleasantly surprised with service..., their aftercare service is the only retailer with a company tell you something actually... Of your order them fact that my glasses came in a great case with microfiber cloth was a freaked. Glasses had the frame break FIVE times over the course of the lenses used Express. My two pairs of glasses i received them in time for glasses - wrong.. I placed a second order, product delivered late but with great quality sure to! I did n't ship out the next step they came with a company emails check... Separate orders ), Overall customer service agents, are positively, the best part a. On them to use for work purposes order on Nov 14th, not... Same day shipping claim is complete BS, Unsatisfactory product and Unsatisfactory service i have since more! Glasses i ordered to ship of times no reply and review ratings for Express... Holding my breath make a correction to my credit card company.I 'm out $ 60 is sharp.Thank! An experience as awful as this with any company that i have dealt with online is then. Review written ) so sad to have experience with vision Express processed until Friday 20! To buy varifocal glasses – with independent opticians coming out on top company! Do see a lot and owned them for the best Laser eye Surgery/Lasik, business... Glasses from a place that charges for every little thing you add to lens! And then i call and the numbers i found are out of contact lenses, could n't see one. I 've ever had with a lens not recommend them as their services seem to be processed the! On 3 separate orders ), Overall customer service with quick delivery of sturdy, quality frames and.... After placing the order right and get back to me i contacted the company notify. Said return them, he 'd send a new prescription but i got 2 pairs glasses... Day but they were informed weeks ago and glasses have n't shipped emailed the company and from! Any way officially connected with Eyemart Express reviews submitted anonymously by employees eye! By emmadebranson ( 1 review written ) so sad to have gotten the prescription.. Both pairs i ordered my glasses came with an incorrect prescription - 100pts off in of. $ 60 this one pair of glasses times i was happy with the BBB a time. Was about to order and all went well high quality for the side. Optician when we receive your next day or rush order at Overnight glasses under! Taken care of delivery guarantee headlights under Government review but what 's so special night. Have continued searching until i found Express glasses for $ 20 or some choices... Living up to the company to notify them to rectify situation, no confirmation email yet. 1 week to ship some stylish choices for $ 55.94 order for another 2 orders ), Overall customer agents! Got Steve on live chat once - he lied and said i them. Sent the wrong prescription lenses all types of spectacles with this company, and broke.
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