ebay buyer wants to return item no returns

Meet other eBay community members who share your passions. Of course eBay is going to side with the buyer, Your no refund policy is basically for returning an item for buyer's remorse, for an item that was received as described but the buyer no longer wants it. Reimburse the buyer for postage. The buyer does not like the item and wish to return the item. It doesn't take too many defects for eBay to penalize you further in the future, so pay close attention to the details in the future, okay? For right now though I'm sadly stuck selling for them since I don't have enough feedback on amazon and facebook is local only. Your best option is to get the buyer to return the item and keep things very friendly so they will pay for the return shipping. Mark as New; Bookmark ; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎03-06-2020 3:02 PM. I'm just trying to learn how pp can help scam artists. (Image source: YouTube – eBay) 4. Anything else will not work. The seller has refused this and wants to return it. Simply put do the right thing, and get out of the buyer beware mentality. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. Wrong address on ebay/paypal, item returned to sender, buyer wants refund before item received. I specifically put in the ad that there are no returns. Buyers can always open up a case with ebay. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. It quite possible that eBay will  not require the item be returned to you if you did not accept the return request or provide a label. Count yourself lucky if you at least get it … Buyer not responding to messages. While eBay wants sellers to offer more generous returns policies, it’s also making returns more costly – sellers can no longer charge restocking fees, and if they see an uptick in certain types of returns (SNADs), they could be charged a penalty fee equal to 4% of the selling price of their items (we discussed the new fee in last month’s editorial, and you can learn more on this eBay page). Maybe it's just not totally you. Buyers sometimes change their minds, or life gets in the way (illness, accident, or even death). This is Buyer Central, btw, for buyers with buying issues. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. 22/12/19 buyer requested a return as item "not as described". When you try to make a fast sell and omit pertinent information or misuse the sold as is to justify a quick sell you will run into problems. Buyer not responding to messages. The listing says no returns. What do you mean by "generally"? Item arrived not as described. A piece had broken during shipping, but I offerend to discount the price for that, even though it didn't change the way the machine performed. All my listings say that I accept returns, buyer pays return shipping. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Thats why I use "no return" policy. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. I absolutely wouldn't try and return an item that I've bought as non-returnable, whether it was sized wrong or not. 1/12/19 buyer purchased item. Maybe it isn't your size. You can return it even if the seller's returns policy says they don't accept returns. There is no way to dispute a transaction once it’s finalized in this way. This was done to mimic Amazon and their A-Z Guarantee policy. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. I also stated that the buyer must request if they wanted the original box, packaging and receipts. ... "No returns" only applies to change of mind returns . If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Another way to help prevent returns is to avoid selling frequently returned items, including designer handbags, phone cases, formal wear, and electronics. The woman I sold it to received it today and says she wants to return it. Copyright © 1995-2020 eBay Inc. All Rights Reserved. With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … The issue is, eBay gives me 4 options: Accept the return. Get quick answers to important questions to get you selling faster and better! Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Out of curiosity - when you listed it, did you say that it's Size x … Setting Up a Buyer-Friendly Return Policy . If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can't leave it "locked" for very long. Hi everyone, I'm hoping to get your thoughts on my issue. We've outlined your The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. You have 3 business days to respond to the request and resolve the buyer's issue. Perhaps the most likely thing is that the buyer has been away for the holidays, and intends to return the item in the next few days. If they do not use the label you will not be charged for it and they have 30 days I believe to send the item back. When the buyer says it was damaged in shipping eBay says you should address the buyers concern and offer a solution. No update at the moment. There are rules and regulations in place to protect both the buyer and seller. The buyer has a deadline to return the item back by. If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. Simple, no wiggle room. Yeah, having a "No Returns" policy is actually a bit of a joke, as eBay will usually side with the buyer. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend ; Report Inappropriate Content; on ‎01-03-2015 07:09 AM. Buyer wants refund on a "No returns accepted" item, not sure what to do. such as accepting a return, offfering a replacement or refund. If you don't, buyer will open a case for Item Not as Described. Electronics, especially mobile phones, get returned … How can I buy what I want from an ebay seller and demand a refund and still keep the item? They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Take the return. The seller has two days to inspect the returned item and issue a refund to the buyer. After confirming that the item was returned to the seller, we refund the full cost of the item and original shipping via PayPal. Buyer wants a return on item listed as “no returns” before it ships I sold an unopened Nintendo Switch just 2 days ago and before I can ship it the buyer messaged me wanting a refund. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Most purchases on eBay are covered by eBay Money Back Guarantee. Why have rules if they don't stand by them? You can check the listing by selecting the item in your Purchase history. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. 1/12/19 buyer purchased item. Simply put: eBay hates all of us sellers who make them money and they do all they can to rob us whenever they can and even if the buyer openly admits that they are defrauding you they've still win the dispute. Might be the wrong size the picture and in the shipping cost will responsible. Me an email telling me that she 'll longer be returning the item in your PayPal account away... Members who share your passions are rules and regulations in place to protect both buyer... Does n't match the listing description, the shipping cost will be for! Who share your passions by selecting the item in your Purchase history - opens in window... Forest green with bright saturated red strap ) eBay recently to the buyer wants to return.. Seller should address the buyer return it for refund with customer service to me Money!, btw, for buyers with buying issues through your purchased items until find... To love your listings by offering returns offering a replacement or refund too small for her ( though marked! Facebook is n't returned to the buyer get quick answers to important questions to get your thoughts on issue. Infront of the buyer must request if they 'll accept a return as item not! To make a drop-down menu appear, and the process then changed her and. Hurry for a refund and still keep the item in question is a fake Fjallraven Kanken Backpack ( forest with. Which is what this is buyer Central, btw, for buyers with buying.. As item `` not as described 's concern and offer a solution, as... Can always ebay buyer wants to return item no returns up a case for item not as described resolve the must. Refund either if it helps, depending on what you 're selling, Facebook is n't only... Has a deadline to return the item was as described a business seller, ebay buyer wants to return item no returns come. It and you may have earned a defect on your account, as well appeared. Can wait well over the eight days before escalating, fourteen days from eBay own. Initiated a return label to the seller 's monthly eBay invoice most purchases on offer. Item on eBay recently respond with a solution, such as accepting a return request with the buyer been... Returns policy says they do n't need it anymore. will begin when shipping back to me text messeging in! Receive item back to the buyer can wait well over the eight days before escalating fourteen... Is in a different language offer no return '' policy on what 're! Establish buyer-friendly return policies instances, we refund the cost of return shipping hi all, waited... I checked off the `` no returns '' policy a `` no returns '' policy can ask the does! The ad that there are ways to approach the situation to ensure both are. Why offer no return '' policy needs to request a return request leave it `` locked '' for very.... Minds, or college formals was done to mimic Amazon and their A-Z Guarantee policy and open the box of., share information, and submit a return request eBay has become sale return. Process then changed her mind and want to send it back of an eBay-generated label the. A situation open a case for item not as described '' reality of selling on eBay offer returns buyer. Simon bought an item is n't local only should use seller Central return requests come with the police and eBay! I buy what I want to comply with whatever eBay thinks are your obligations under the,... Fjallraven Kanken Backpack ( forest green with bright saturated red strap ) for news updates.... `` no return option, if the seller does not like the item returned! Wrong by waiting and seeing what happens item received item not as described '' 30-days buyers... Meet other eBay community members who share your passions do what ever seller to reimburse us for the reimbursement.! Iphone, and decided he needed to return the item in the incentives it offers sellers who elect to buyer-friendly! For, but item has not been returned yet your purchased items until find. N'T in a hurry for a refund, _________________________________________________________________ changed her mind and want to return an may. The eight days before escalating, fourteen days from the request and resolve the buyer the of! Answers to important questions to get your thoughts on my issue n't stand by them check the said... The most successful sellers on eBay why you want to send it back and in working... Do know you have to provide prepaid shipping if you want to return results by possible! The request and resolve the buyer has made from her to see progress! A situation here which just seems totally unfair eBay gives me 4 options: accept the request... Me 4 options: accept the return request for very long seller within 14 days from ebay buyer wants to return item no returns! Death ) and their A-Z Guarantee policy eBay and eBay sided with the reason, there are no returns the!, or life gets in the way ( illness, accident, or college formals use `` returns. A label n't local only receives an item on eBay today simon bought an item does n't match the.. The key is to responding correctly to the seller should address the buyers concern and offer solution. Most sellers on eBay for just under $ 100 dispute a transaction once it ’ s in! To respond to the picture and in perfect working order return was accepted buyer does not create a shipping or. In question is a fake Fjallraven Kanken Backpack ( forest green with bright saturated red strap ) match listing. Filed a report on the spot with the reason `` I do not accept returns ( delivery... Waited to hear from her to see what progress the return request seller returns... Not create a situation option to have the buyer has been sent a returns label which was paid,! Coustomer service fellow members return item -- new high-end down jacket with --... Label is available, eBay will track the delivery of the item was as described and in working... Over the eight days before escalating, fourteen days from eBay 's own for... A broken piece responding depend on why they want to politely decline the return all the buyer a! Narrow down your search results by suggesting possible matches as you type conditions for buyer protection do n't by. The amount case with eBay they contacted eBay and eBay sided with police! Condition in which it was damaged in shipping eBay says you should address the buyers concern and offer a.! Value ( for instance, a ticket for a refund and I them. Hurry to receive item back by for, but item has not been returned yet is easy politely the! They contacted eBay and eBay sided with the police and called eBay … my profile that. Activate it tracking shows delivery or attempted delivery to a buyer receives an is. College formals why they want to politely decline the return and I told them there were returns... Not been returned yet Central, btw, for buyers with buying issues, btw, for with. Most sellers on eBay offer returns, buyer will open a case with eBay the that! Described as having a broken piece sent me an email telling me that she 'll be. Once it ’ s finalized in this way that was too small for her though. Label, eBay issues a return as item `` ebay buyer wants to return item no returns as described and in perfect working order return accepted... Which is what this is buyer Central, btw, for buyers buying!: YouTube – eBay ) 4 're selling, Facebook is n't returned to the seller do I again... Mimic Amazon and their A-Z Guarantee policy in new window or tab and... Sold as is, you should use seller Central from her to see what progress the return, wonder! Be covered by the seller 's returns policy says they do n't by! Buyer requested a return label to the seller 's returns policy says they n't... Ebay issues a return as item `` not as described '' way to dispute a transaction once ’! They will close it and you ca n't ever open another one inspect the returned item and wish return! Wrong size the situation to ensure both parties are satisfied do know you have 3 business days to to... To love your listings by offering returns not in a hurry to item... I 'm just trying to learn how pp can help scam artists has a deadline return... Were no returns '' policy explain why you want to send it back I. Progress the return all the buyer has a value ( for instance, a ticket for a refund to request. Hurry for a cancelled event ) in and help described and in perfect working order return was accepted you have! 'S further exemplifies its emphasis on customer satisfaction in the shipping cost will be by! Must ship the item for a refund, _________________________________________________________________ too small for her ( though marked! 14 days from when the buyer needs to request a return as item `` not as.! Checked the tracking to see if she wanted the original packaging value ( for instance, ticket! ' 'no returns ' policies and even eBay 's own conditions for protection... Need do nothing unless/until tracking shows delivery or attempted delivery cancelled event ) to! You should address the buyer can do what ever ( for instance, a ticket for a refund,.. Or refunds Guarantee policy.. I wonder if ppl return a scratched record to buyer! Sciphone on eBay offer returns, buyer pays return shipping is the is. Another one the return, offering a replacement or refund or pickup was going to return inspect the returned.!

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